Course Description and Expectations

  • All students are expected to come to the help desk room at the beginning of their designated block and check in with Ms. Alpert.
  • All students should check their school email at the beginning of the block and check Classroom for updates and assignments.
  • It is not expected that you will know how to complete every task that you are asked to do.  We do need you to ask for help when you don’t know how to do something.
  • All students must maintain a help desk log listing all the work they have done. The log template has been posted to Google Classroom.

Blogs:

  • All help desk students will write a monthly blog.  Students will meet with their advisor every week concerning the blog.  Week 1: topic will be chosen, Week 2: student will show advisor ideas, thoughts, etc., Week 3: 1st draft will be shared with the advisor and advisor will provide feedback and edits, Week 4: the final blog post is posted.
  • A  link to your blog post should be put in your helpdesk diary.
  • Here is a template for writing your blog.  If it is an app or a web-based tool, here is a review template.
  • Here are some tips for blogging.

IT/Technology Integration Shadowing:

  • Students will shadow a member of the IT/Technology Integration team as often as possible to learn about networking, software, hardware, and troubleshooting.
  • All work either observed or done during this time must be recorded in your helpdesk journal.

Makerspace Stations:

Each helpdesk student will be assigned a specific station to become an expert in. Students will learn all stations, but will serve as a resources for this/her specific station.  Students should read blogs, articles, etc. to learn more about his/her station. Help desk students will be paired with a faculty advisor and a community expert in the field.

  • Robotics
  • CAD- 3d printing
  • video production/editing
  • Electronics and coding

Grading

LHS student help desk elective is Pass/Fail.  You are expected to work hard and complete every task to the best of your ability.  Ask for help when you need it from your advisor or from each other. Conduct yourself in a professional manner both in and out of help desk. Brainstorm, think, learn.  Not every task will be your favorite or fun.  Just like in the real world, some projects are more rewarding than others.  Do your best for all assignments, blog posts, and tasks.

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